Frequently Asked Questions

Please read information below before sending us a message. We typically respond within 1 business day.
What are the delivery charges for orders from the Online Shop?

1Source is committed to make our innovative safe and healthy products available to as many peoples as possible who are looking to reduce or quit smoking. As such, we are committed to make our products as affordable as possible. We endeavor to NOT add any hidden or delivery charges. Our shipping costs is designed to reflect exactly what it costs us.

Which payment methods are accepted in the Online Shop?

Our online store currently accept only US Dollar (USD) and Canadian Dollar (CAD) transactions using Visa, Mastercard, and American Express. Exchange rates is managed via our credit card processors.

How long will delivery take?

Typical shipping will be by Priority Standard mail by US Postal Service or CanadaPost. This will typically take 4 – 5 business days. All FREE SHIPPING offer will typically be 4 – 5 business days.

Expedited mailing and delivery for as little as 2 business days ‘may’ be available based on availability. On Checkout, the system will display available Shipping Options and associated Costs.

How secure is shopping in the Online Shop? Is my data protected?

1Source take your privacy and confidentiality very seriously. As such, we have published a comprehensive statement with full disclosure to all our customers. (Click Here).

What exactly happens after ordering?

You will automatically receive an email confirming the details of your order. Once the order is fullfilled (typically within 1 business day) and shipped; another email will be send to you with associated information for package delivery tracking.

Do I receive a copy of my order?

Yes. An email of your completed order will be emailed to you. Please make sure you Registered your correct email address. If you made an error with your email address, please Contact Us from our web site. (Click Here.)

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